1. Our Commitment At DigiHomeStore.com, we are committed to providing high-quality digital products and services. We want you to be satisfied with your purchase. However, due to the nature of digital goods, our refund policy is designed to be fair to both our customers and our business.
2. All Sales Are Generally Final for Digital Products Due to the instant, irrevocable nature of digital downloads and access, all sales of digital products (including but not limited to WordPress themes, Canva templates, AI-generated reels & video bundles, ChatGPT prompt bundles, and forms) are generally final and non-refundable. Once a digital product has been purchased and delivered (i.e., made available for download or access), it cannot be “returned” in the traditional sense.
3. Exceptions to Our No-Refund Policy We understand that exceptional circumstances can arise. Refunds for digital products may be considered only in the following specific situations:
- 3.1. Product is Proven Non-Functional: If the digital product you purchased is proven to be entirely non-functional or not as described on its respective product page, and our support team is unable to resolve the issue after reasonable attempts. You must provide clear evidence (e.g., screenshots, video recordings) of the non-functionality.
- 3.2. Duplicate Purchase: If you accidentally purchased the same digital product twice within a short period (e.g., within 24 hours). You must notify us immediately of the duplicate purchase.
- 3.3. Significant Misrepresentation: If there is a clear and significant misrepresentation between the product description on our Site and the actual product received, and this materially affects its intended use.
4. Conditions for Refund Requests
- All refund requests based on the above exceptions must be submitted within 24 hours of the original purchase date. Requests made outside this window will not be considered.
- For non-functional product claims, you must actively cooperate with our support team to troubleshoot the issue before a refund is considered.
- Refunds, when granted, will be issued back to the original payment method used for the purchase. Please allow [e.g., 5-10 business days] for the refund to process and appear on your statement.
5. Refund Policy for Services (e.g., Astra Theme Installation) Refunds for services like Astra theme installation will be governed by the specific terms outlined in the individual service agreement or on the dedicated service page. Generally, partial refunds for services may be offered based on the percentage of work completed at the time of cancellation, and any non-recoverable expenses incurred.
6. How to Request a Refund To request a refund based on one of the eligible exceptions, please contact our support team with the following information:
- Your Order Number
- The Name of the Product(s) in question
- A detailed explanation of the issue or reason for the refund request
- Any supporting evidence (e.g., screenshots, error messages, video)
Email: support@digihomestore.com
7. Our Discretion All refund decisions are at the sole discretion of DigiHomeStore.com. We reserve the right to refuse a refund if the request does not meet our policy criteria or if we suspect abuse of our refund policy.
8. Changes to This Refund Policy We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
